General Online Information How is the site secured? What are the basic accessibility practices? What are the Terms and Conditions I agree to when using the Alerus website? How do I change my User ID, Password, security question, or security answer? How do I change my Password? What is the difference between an investment election change and a transfer, realignment, or automatic rebalance? What is the difference between vested and non-vested money? Why are my election %'s and balance %'s different? What is the difference between the “Realign my Existing Balance” option and the “Transfer Specific Amounts” option? How do I sign up to realign my account automatically? How do I view or cancel my Automatic Rebalance transaction? Can I cancel a transaction I submitted? What happens to contributions deposited into my account before I have selected my investment elections? What are the Client Service Center hours? What are mutual fund redemption fees and when are they charged? Which mutual funds charge a redemption fee? What is an excessive trading policy and how will it affect me? Which fund companies enforce an excessive trading policy? How do I download my account history? What is the difference between “Realized Gain/Loss” and “Unrealized Gain/Loss”? Where can I find the asset class for a mutual fund in our Plan? Self-Directed Retirement Accounts