Rules for Use
By using your Personal Identification Number (PIN) through ARB Online, you authorize Alerus to accept any changes to your fund elections for future contributions and/or transfers among the funds designated for your plan or other arrangement. However, Alerus can cancel, modify or restrict your use of ARB Online at any time upon notice to you or your employer. Alerus can cancel, modify or restrict access to the system without notice if it is believed your PIN has been lost or stolen, used without authorization, or where necessary to maintain or restore security of your account or ARB Online.
System Availability
There will be periods when ARB Online is not operational due to market disruptions, system maintenance and acts of God. Alerus reserves the right to bring the applications down as necessary. Alerus intends down time to be minimal and transparent to you. If the applications are down for an extended period, we will notify your employer of the event and Alerus's plan of action.
Transfer Requests
Unless the stock market is closed, closing early or the plan directs otherwise, the daily cut-off time for processing transfer requests is 3:00 P.M. Central time on any available trading day, assuming all funds within your plan allow late day trading. Alerus will attempt to process transactions accepted by ARB Online before 3:00 P.M. Central time on the same day. For transfers accepted by ARB Online after 3:00 P.M. Central time or the time directed by the plan, Alerus will attempt to process the transfer on the next available trading day. A confirmation number of the transaction will be made available to you at the time of the transaction. Participants should use this confirmation number in conversations or written correspondence with Alerus Retirement and Benefits. While Alerus will make every reasonable effort to process trades in accordance with this schedule, Alerus is not responsible for any losses incurred due to delayed trade processing, unless due to willful misconduct or gross negligence on the part of Alerus.
Market Disruptions
During stock market disruptions, ARB Online may be unavailable and/or telephone lines may be busy. Also, during stock market disruptions, Alerus will endeavor to process requested transactions within the period stated. However, if transactions cannot be completed due to circumstances beyond Alerus's control, they will be completed as soon as possible. We reserve the right to process transactions as soon as administratively possible.
Accuracy of Information
Alerus receives pricing data and other fund related information directly from various pricing services. Alerus is not responsible for the accuracy of information received from pricing services. If Alerus is notified of incorrect information, we will make corrections as soon as practicable.
Your Liability
It is your responsibility to keep your PIN and Password confidential. Your PIN is provided in a sealed envelope addressed with your name. If your envelope has been tampered with, or has been opened before you receive it, please call the Client Service Team at (800) 433-1652. You assume responsibility for the results of investment fund transfers placed using your PIN or Password. These transactions may result in gains or losses on your account, just as they would using a printed form. You must tell an Alerus Retirement and Benefits representative at once if you believe your PIN has been lost or stolen, or if you believe someone has ordered investment fund transfers or future investment fund election changes without your permission.