General What are the Client Service Center Hours? How is the site secured? What is encryption and what is the difference between 40- and 128-bit encryption? What does Alerus Retirement and Benefits do to ensure online services are secure and confidential? What can I do to protect myself from fraud on the Internet? What should I do if I think someone is illegally using my User ID, PIN or Password? How do I obtain Adobe Acrobat Reader? What are the benefits of eStatements? How are eStatements delivered? How do I sign up to receive eStatements? Are there special system requirements I need for eStatements? How do I update the email address used for eStatements? How do I withdraw my eStatement consent? Does my login information expire? Online Information Self-Directed Retirement Accounts